General Conditions of Use and Sale

Effective from 01/01/2024

Preamble

These General Conditions of Use and Sale (CGUV) govern the relations between Let's visit Lyon, hereinafter referred to as “the Site”, and any natural or legal person accessing the Site or using the services offered, hereinafter referred to as “the User”.

Let's visit Lyon is a platform dedicated to:

  • The organization of guided and thematic urban outings in Lyon.
  • The sale of subscriptions giving access to exclusive events and member benefits.

Acceptance of these T&Cs is mandatory to access the Site or place any order.

2. Definitions

For the purposes of these T&Cs, the terms below have the following definitions:

  • User : any person accessing the Site or using the services offered.
  • Service : all services offered, including outings and subscriptions.
  • Exit : guided urban activity organized in Lyon.
  • Subscription : offer allowing privileged access to certain services or events.
  • Account : personal space created by the User to access the services.

3. Purpose

The purpose of these T&Cs is to define the rights and obligations of the parties in the context of:

  1. From the use of the Site.
  2. From booking urban outings and purchasing the subscriptions offered.

4. Access and operation of the Site

4.1. Conditions of access

Access to the Site is free and open to all. However, certain services require:

  • Prior registration and creation of an Account.
  • Payment for a service or subscription.

4.2. Required equipment

Access to the Site requires a compatible device (computer, smartphone, tablet) and an Internet connection. Access costs are the responsibility of the User.

4.3. Maintenance and downtime

Let's visit Lyon reserves the right to temporarily interrupt access to the Site for maintenance or update reasons.

5. Registration and User Account

5.1. Account Creation

To access certain services, the User must create an Account by providing accurate and up-to-date information.

5.2. User Responsibility

The User is solely responsible for the confidentiality of his identifiers and the use of his Account. Any fraudulent use must be reported immediately to the Site.

5.3. Accuracy of information provided

When creating his Account or when using the services offered on the Site, the User agrees to provide accurate, complete and up-to-date information. This includes, but is not limited to:

  • First and last name.
  • A valid email address.
  • A correct and working phone number.

In the event of provision of incorrect, incomplete or false information, Let's visit Lyon reserves the right to:

  1. Temporarily suspend access to the User Account.
  2. Permanently delete the User's Account without notice, if no correction is made after written notification or if the violation is deemed intentional.

The User will be held solely responsible for the consequences of providing false information.

6. Offers and services proposed

6.1. Urban outings

Outputs include:

  • A detailed description (route, duration, price).
  • Specific conditions (minimum or maximum number of participants, level of difficulty, etc.).
    The Site reserves the right to cancel an outing in the event of force majeure or insufficient number of participants.

6.2. Subscriptions

Subscriptions offer specific benefits (e.g. priority access, private events).
The conditions of use and termination of each subscription are specified at the time of subscription.

6.3. Exclusive services for subscribers

Subscribers can benefit from:

  • Invitations to private events.
  • Discounts on organized outings or activities.

7. Rates and payments

7.1. Rates

The prices of the services (outings or subscriptions) are indicated in euros and include all taxes (TTC).

7.2. Payments

Payments are made via secure means (e.g. credit card, PayPal). An invoice is available after each transaction.

7.3. Default of payment

In case of refusal of payment, the order or subscription will be automatically cancelled.

8. Cancellation and right of withdrawal

8.1. Cancellation by the User

  • Cancellation of an outing can be carried out up to 10 days before the scheduled date. After this deadline, no refund will be made.
  • Subscriptions can be cancelled at any time with notice of 30 days, unless otherwise stated.

8.2. Right of withdrawal

In accordance with the law, the User has a period of 14 days to cancel an order or subscription. This right does not apply:

  • For outings scheduled within 14 days.
  • To subscriptions already partially used.

8.3. Cancellation by the Site

Let's visit Lyon reserves the right to cancel an outing for reasons beyond its control (weather conditions, force majeure, etc.). In this case, a full refund will be made.

9. Limitation of liability

The Site cannot be held responsible:

  • Delays or cancellations due to circumstances beyond its control.
  • Damages resulting from the use of the Site (e.g. temporary unavailability).

10. Personal data and cookies

10.1. Collection and use of data

The data collected is necessary for processing orders and managing user accounts.

10.2. User Rights

In accordance with the GDPR, the User has the right to access, rectify and delete their personal data.

10.3. Cookies

The Site uses cookies to improve the user experience. The User can set his preferences via his browser.

11. Intellectual Property

All elements of the Site (texts, images, graphics) are the exclusive property of Let's visit Lyon and protected by copyright. Any reproduction is strictly prohibited without authorization.

12. Applicable law and dispute resolution

These T&Cs are subject to French law.
In the event of a dispute, the parties undertake to seek an amicable solution before any legal action. In the absence of an agreement, the dispute will be brought before the competent courts of the company's registered office.

en_GB

Pierre Bossan

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